cx · EU AI Act
Freshworks
Ravna tracks 3 AI features shipped by Freshworks. Classifications are independent interpretations of public documentation, dated and sourced.
| AI feature | Risk | Default state | Confidence | Assessed |
|---|---|---|---|---|
Freddy AI - Sentiment Analysis Customer sentiment on tickets and chat | yellow | Opt-in | verified | — |
Freddy AI - Auto Triage AI ticket classification and priority scoring | yellow | Opt-in | verified | — |
Freddy AI - Canned Response Suggestions AI-suggested replies based on ticket content | yellow | Opt-in | verified | — |
Classifications are Ravna’s independent interpretation of public vendor documentation — an opinion, not a statement of fact, not legal advice, and not a determination that Freshworks or any deployer is non-compliant. Freshworks and related marks are the property of their respective owners, used for identification and commentary only; Ravna is not affiliated with or endorsed by Freshworks. Represent Freshworks? Request a correction — we respond within 10 days. See the full disclaimer.