cx · EU AI Act
NICE CXone
Ravna tracks 2 AI features shipped by NICE CXone. Classifications are independent interpretations of public documentation, dated and sourced.
| AI feature | Risk | Default state | Confidence | Assessed |
|---|---|---|---|---|
Sentiment and Frustration Analysis — transcript-based (formerly listed as Real-Time Voice Emotion Detection) Customer calls | yellow | On when feature licensed | verified | — |
Agent Soft-Skill Behaviour Analysis CSAT add-on | yellow | Opt-in | verified | — |
Classifications are Ravna’s independent interpretation of public vendor documentation — an opinion, not a statement of fact, not legal advice, and not a determination that NICE CXone or any deployer is non-compliant. NICE CXone and related marks are the property of their respective owners, used for identification and commentary only; Ravna is not affiliated with or endorsed by NICE CXone. Represent NICE CXone? Request a correction — we respond within 10 days. See the full disclaimer.