itsm · EU AI Act
ServiceNow
Ravna tracks 2 AI features shipped by ServiceNow. Classifications are independent interpretations of public documentation, dated and sourced.
| AI feature | Risk | Default state | Confidence | Assessed |
|---|---|---|---|---|
Virtual Agent AI-powered IT service chatbot | yellow | Opt-in | verified | — |
Predictive Intelligence Auto-categorises, routes, and prioritises incidents | yellow | Opt-in | verified | — |
Classifications are Ravna’s independent interpretation of public vendor documentation — an opinion, not a statement of fact, not legal advice, and not a determination that ServiceNow or any deployer is non-compliant. ServiceNow and related marks are the property of their respective owners, used for identification and commentary only; Ravna is not affiliated with or endorsed by ServiceNow. Represent ServiceNow? Request a correction — we respond within 10 days. See the full disclaimer.