cx · EU AI Act
Talkdesk
Ravna tracks 2 AI features shipped by Talkdesk. Classifications are independent interpretations of public documentation, dated and sourced.
| AI feature | Risk | Default state | Confidence | Assessed |
|---|---|---|---|---|
Mood Detector AI-detected customer and agent mood from voice and text | yellow | Preview | verified | — |
QM Assist - Automated Quality Scoring AI scores 100% of agent interactions on adherence and quality | yellow | Opt-in | verified | — |
Classifications are Ravna’s independent interpretation of public vendor documentation — an opinion, not a statement of fact, not legal advice, and not a determination that Talkdesk or any deployer is non-compliant. Talkdesk and related marks are the property of their respective owners, used for identification and commentary only; Ravna is not affiliated with or endorsed by Talkdesk. Represent Talkdesk? Request a correction — we respond within 10 days. See the full disclaimer.