cx · EU AI Act
Zendesk
Ravna tracks 3 AI features shipped by Zendesk, 1 on by default. Classifications are independent interpretations of public documentation, dated and sourced.
| AI feature | Risk | Default state | Confidence | Assessed |
|---|---|---|---|---|
Intelligent Triage Auto-classifies intent, language, and sentiment on tickets | yellow | Opt-in | verified | — |
AI Agent (Answer Bot) Autonomous resolution of customer queries | red | On when feature licensed | verified | — |
Agent Assist - Tone Shift Suggests tone adjustments based on customer emotion | yellow | On by default | verified | — |
Classifications are Ravna’s independent interpretation of public vendor documentation — an opinion, not a statement of fact, not legal advice, and not a determination that Zendesk or any deployer is non-compliant. Zendesk and related marks are the property of their respective owners, used for identification and commentary only; Ravna is not affiliated with or endorsed by Zendesk. Represent Zendesk? Request a correction — we respond within 10 days. See the full disclaimer.